Got a customer response call from Dell today. After Andy href="http://www.livejournal.com/users/kingandy/156655.html">spotted a good deal a few days ago I sent a query asking if it was possible to buy the system without Windows XP and MS Works. The upshot of the conversation was that Dell are obliged to supply home systems with an OS and minimum software. He wasn't able to explain exactly why they were obliged to do so, but they certainly couldn't supply a system without. He did try and convince me the software didn't add to the cost but I wasn't having it. So 8/10 to Dell for getting back to me and following up on my query but only 3/10 for giving me an understandable answer to the question.