Soft is me...

Posted on Tue 18 January 2005 in general

A nice lady called from T-Mobile in answer to my letter of complaint. She agreed that T-Mobile's system shouldn't stop people giving out PAC numbers if the account is in debt. Whether they fix their system is debatable, I should of asked if I'd get a formal letter in reply.

When she asked if there was anything they could do to keep me on board I mentioned this issue I had with the fact my upgrade level was so pitifully low. The result, I'm now getting the phone I want on a lower tariff than I was offered on Friday and still with T-Mobile. So I guess kudos to T-Mobile to turning it around, or maybe I'm just weak and
easily persuaded....